We can barely keep up with our explosive growth around here, and we’re hiring! If you know of anyone who fits the bill, have them email a resume to stephen(at)wambamfence(dot)com.

Customer Service Representative

Experience Required:

1-3 years customer service strongly preferred

Job Overview:

We are seeking a customer service representative who will assist the Do-it-Yourself customer through their purchases, follow-up with them, and hold their hand through the order and installation process. You love people and enjoy helping to solve their problems. Your adaptable to change and a good listener and communicator.  You should enjoy do-it-yourself projects and creative problem solving.

Hours:

9:00am-4:00pm with an optional ½ hr- 1 hr lunch break.

Application Process:

We encourage you to spend some time on our website and our blog. If you feel that you would be a fit, send us a resume with an email answering the following questions:

–          The best personal growth book you have ever read, and why.

–          An example of when you came up with a creative solution to a problem.

–          The worst experience with a customer you ever had, and how you handled it.

–          Why you are interested in working at WamBam Fence.

Our booth at the hardware show

Our booth at the hardware show

Our booth at the hardware show

Last year we introduced WamBam Fence to the world at the annual National Hardware Show in Vegas. This year we were back with a vengeance.

I ended up working the show solo, because things are just too crazy at the office to have had anyone else leave. It was a bit of a challenge to set up myself, but thankfully I was able to pilfer some help along the way thanks to our sister companies-  Mayne Outdoor Products and New England Arbors. There was only one casualty when the showcase piece fell on top of me during tear down. I have an impressive gash and bruise on my back. I guess I should just be thankful that it didn’t land on my head!

The show was a success with some solid leads, even though it was a bit heartbreaking to inform several people that we’re pretty much all out of product. However, a lot of people broke out into a grin and said that it was a great problem to have. I’m not sure I share the sentiment as we are unfortunately turning sales away every day.

After a week in Vegas, the old saying “the best part about going away is coming home” rings very true.

“What?! We’ve already blown through all that product just in the past week? Oh man, we’re screwed. Lights out until July at WamBam Fence.”

This is what Steve proclaimed after a recent conversation about inventory issues that seemingly have come out of nowhere. While he is being dramatic, the truth still remains: We are back-ordered on certain models of fence. And we don’t like it one bit.

We didn’t know how to project sales this spring because we had no history of product sales. While we thought we beefed up inventory enough to have lots of product (and figured we erred on the side of too much as opposed to too little), we didn’t expect it to go quite like this. We’ve ordered more containers, but since they come from overseas, they are going to take 6-8 weeks to get to us. We do have another container coming into our warehouse on Monday, but a chunk of the material has already been spoken for and will be shipped out the door as fast as it was shipped in.

People tell us that this is a good problem, and sure, we’d rather be dealing with these headaches than lack of sales. Still, it’s a tough spot for us to be in.

We’re working through this, and we just ask our customers to be patient with us. We still want to provide you with a WamBam Fence, and hope you can bear with us while we navigate these growing pains.  We will have product by the third week of June if everything goes perfectly. However, things don’t usually go perfectly, so we’re saying July 15 to be on the safe side. If you still want a back-ordered item, email us or call us and we’ll put you on the waiting list. We’re working on a “first come, first serve” basis.

We’re thrilled to be partnering with www.homedepot.com! After about 7 months of hard work on behalf of both companies, they now offer our entire line on their website.

We’re very excited to have such a powerful brand carry our products!