These are unprecedented times. Like almost everyone else in the world, we at WamBam Fence and Zippity Outdoor Products are grappling with this new reality.
We have always taken customer service very seriously and our goal is continue to prioritize our customers. We do need to ask for a bit of grace during these times. All our office staff is working from home which is causing things to be less fluid. We have a lot of great tools to communicate and collaborate, but our company culture has been built on working together in person, so this is an adjustment for everyone and does slow down our ability to respond as quickly as we used to.
We have also seen an increase in demand for our products as more people are staying at home. With kids being out of school, people need to prioritize backyard safety with easy-to-install fence options. We are grateful to be able to offer solutions, but because of the increased demand, this could impact you, our customer, in two ways:
- It may take us longer than we would like to get back to you. This applies to quotes, sample kits, questions and parts requests.
- It may up to 5 business days to ship your product.
Our goal has always been to quote, respond to inquiries, and ship within one business day, but right now we are not able to meet these goals. We are sorry if you have to wait, but please know that you are important to us, and we will respond to inquiries and ship product as soon as we can.
We appreciate your business and your patience during these times.