What does it cost to order replacement parts?

The cost of replacement parts depends on three things: what you need, how many you need, and where you’re located. In many cases, parts ship at no charge at all. Here’s a full breakdown so you know what to expect before you reach out.

Parts that ship free

The following situations are always covered at no charge to you. Please know we may request pictures from you to verify what you might need:

• Shipping damage. If something arrived damaged in transit, we’ll get a replacement sent.
• Warranty claims. Parts covered under our product warranty are sent at no charge.
• Factory defects. If something wasn’t right from the start, we make it right — free of charge.

For smaller incidental parts — like a few extra screws or a post cap that got misplaced during installation — we’ll typically ship those at no charge as well, as a small thank-you for your purchase.

Note: If your situation falls into any of the categories above, just reach out and we’ll take care of it. No hassle.

Parts with a cost

If you need parts for a reason not covered above — for example, if you’re assembling your fence differently than described in the installation guide, you’re making a custom modification, or you made a cut where you didn’t want to (Remember: measure twice, cut once!) — both the part and shipping costs will apply.

Part prices vary widely depending on what you need. To give you a rough idea:

• Individual pickets can run just a few dollars each
• Rails typically run around $20 or more per piece
• Posts, caps, and hardware all vary widely depending on the style

Heads up: Shipping costs for larger parts — especially long pieces like rails, posts and boards — can add up quickly, particularly for customers located west of the Mississippi. We will always give you a shipping quote before we process any order so there are no surprises.

How to get a parts quote

The fastest way to get help depends on how you originally purchased your fence:

Purchased directly through WamBam or worked with a project consultant?

Reach out to your project consultant directly — by phone or email — and they will look up your order and get you a quote. This is the fastest path since they already know your project.

Call us: 877-778-5733, Monday through Friday during regular business hours.

Purchased through an online vendor like Amazon, Home Depot, or Lowes?

For the fastest service, submit your request through our parts portal at parts.nychbrands.com. This routes your request directly to the parts department.

Not sure which path applies to you? Call us at 877-778-5733 and we’ll point you in the right direction.