During business hours and sometimes beyond, we're online
We are open Monday - Friday from 8:30 to 5:00pm EST.
Send us an email. We will promptly reply in one business day
Easily search our technical documents to find quick answers to your assembly and installation questions
Find information on a variety of topics from missing or damaged parts to your order status
We are located in Charlotte NC. If you want to pick up your shipment to avoid shipping charges or save money on larger orders, that's a great option! The process is relatively simple.
1. Call us at 1-704-892-5222 or email us to coordinate your order. You may also visit us at our location but it would be good to make an appointment in advance to ensure someone is available to help you. If your order is less than $4000, you will save on shipping charges, and if it's over $4000 you will be eligible for a discount on your order, as determined by your fence consultant.
2. You will need to coordinate your date of pick-up with your fence consultant so that we can be sure that your product will be ready for you. Full payment will need to be received before we release your order. You can either pay over the phone or when you pick up your product.
3. Our warehouse is located at 6935-K Reames Rd in Charlotte NC. The warehouse is open from 8:00am-4:30pm Monday through Friday. We can usually work with you on weekday times but are not open on weekends.
4. Upon arrival, please head to the offices in the front of the building. Your fence consultant will guide you from there.
Please note that sometimes fencing is heavier and/or bulkier than people assume. It's very important that you ensure prior to pickup that you have the required space in your vehicle to avoid any disappointments. If using a pick-up truck or open trailer, ensure that you have appropriate straps to secure your fencing. Unfortunately we can't be responsible for any transit damage, and no amount of Starbucks will convince our warehouse folks to give you straps. Come prepared for the best experience possible!