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We understand that your trust needs to be earned, particularly when you are spending potentially thousands of dollars on an entire fence project. We are so confident in our product that if you order a full WamBam Fence project and are not happy with it, we are happy to take all the product back and give you a full refund. This means you will not be a penny out of pocket.
Because the nature of our product is project-based as opposed to product-based, we ask you to follow these guidelines to take advantage of our generous return policy:
Please note that while our fencing meets code requirements for the majority of the country, there are some counties that have specialized fence code (Miami-Dade county is a perfect example). It's very important that you get not only HOA approval but also a fence permit if necessary before you order your fence project. Many counties require a permit before you can install your fence. Unfortunately we cannot pay for all shipping costs associated with returns due to failed planning or changing your mind. We will take the product back and help you through it, but you will be responsible for all associated shipping fees. Please note that shipping fees can add up. For orders that quality for free shipping, shipping fees are typically 10-15% of the order value each way. Please be patient with the process as it can be cumbersome and time consuming for us to arrange LTL shipping returns, but you will have a dedicated customer service person to help you through it.
Just remember that this rare scenario can be avoided by obtaining required permits and approval, in addition to taking the time to think your project though prior to ordering your fence project. Please also note that for motor freight shipments it's your responsibility to take the calls from the trucking company and set up your delivery appointment. In the event that the trucking company is unsuccessful in reaching you for a delivery appointment after multiple attempts and voicemails, we have no choice but to take the product back and will give you a refund less all associated shipping charges.
Things can change in the course of your fence project. Sometimes customers realize they need more materials, and other times customers realize that they have ordered too much. One of the major benefits of our product is that every box meets UPS or FedEx guidelines, which makes it possible to order additional materials, as well as return unused ones. If you find that you need to return excess materials, we are happy to take them back provided they are in their original packaging, and we will credit you less shipping charges. To set this up, please follow the directions here.